FAQ

You have questions? We have answers!

We can resole your shoe if the tip is damaged but it is not completely open. We will not fix your shoe if there is a hole in the tip and you can introduce your little finger.

Not sure again? Send us a picture by email.

Drop boxes :

Altitude Gym – 35, boulevard St-Raymond, Gatineau, Qc, J8Y 1R5

Altitude Gym – 501, Palladium Dr, Kanata, ON, K2V 0E5

Coyote Rock Gym – 1737B, Boulevard St-Laurent, Ottawa, ON, K1G 3V4

By Canada Post :

KLMB

CP 12024 de l’hôpital PO

Gatineau, Qc, J8T 0C3

Our shop time is 1-3 week upon pickup. Once the repair completed, we will return your climbing shoes at the same location where we picked them up.

It’s pretty simple, it depends on your preferences:

-Stealth C4, best price|performance

-XsEdge, if you want a rigid and durable sole.

-XsGrip, if you want a tacky sole that adheres well to surfaces

-XsGrip 2, Exceptional grip, efficient at any temperature

Picture coming soon.

Usually, we can resole climbing shoes 2 times.

 

 

Unfortunately, if you send us shoes that do not comply with our resole policies, we will need to recycle your shoes.

Feel free to send us a picture by email, before sending your shoes.

Where can I drop/pick up my shoes?

Following the announcement of the Government, all our drop-off locations are close.

To facilitate the process :

-Use https://www.klmb.ca/resole/

Send your shoe by Canada post:

KLMB

CP 12024 de l’hôpital PO

Gatineau, Qc

J8T 0C3

 

 

What happens if I have already dropped my shoes in one of the drop boxes?

We did our last pick ups Sunday March 15th .

We will keep your climbing shoes with us in a safe place until the gyms reopen.

If you have any concerns  or questions regarding our services, contact us at : info@klmb.ca

Nope. For the sake of quality, we always resole both climbing shoes.